Claims used to be seen as a cost to the business, but that is no longer the case. We are seeing a claims revolution – not just in technology, but in claims thinking. Claims are now recognised as a potential service differentiator. How an Insurer delivers on the policy promise defines the company.

Technology can be used to deliver a really integrated approach to customers and solutions. This paper looks at the challenges faced by the Claims Industry and explores how to meet the needs of both the insurer and customer.