Tag Archive: technology

March 20, 2019

Insurance should be about value and service

Value and service should be the main focus when buying insurance, but too often it is price. The Financial Market has driven consumers down the price comparison route. In reality we should be marketing the importance of value comparison and...

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January 16, 2019

Artificial Intelligence trends

There is understandable excitement over the obvious benefits from the key Artificial Intelligence (AI) trends. They have the potential to completely change the way companies do business. In fact investment in this technology has tripled since 2013, according to a...

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December 12, 2018

Time to reflect on the insurance market in 2018

The insurance market has provided a multitude of positive stories as well as the odd note of pessimism over the past year. There has possibly never been a better time for industry commentators. Plenty of news for debate, controversy and...

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November 21, 2018

The benefits and challenges of an MGA

A Managing General Agent (MGA) manages all or part of the insurance life-cycle for an insurance carrier. This delivers multiple benefits to the carrier: Expertise: An MGA has in-depth expertise that insurers may not have and which can be costly...

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November 14, 2018

Insurance system transformation? Don’t forget your data

The challenges of an insurance system transformation are rarely underestimated, but one area often slips under the radar. A headline grabbed my attention last month “SJP re-platforming to shut out clients for 10 days”. The article explained that the advice...

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August 15, 2018

The insurance business model needs fixing

The traditional Insurance business model is cracking and is forcing the re-invention of insurance. Headlines such as “Why the insurance market is ripe for disruption” and “Digital disruption in Insurance” hint of a new breed of Insurers. The Aviva Chief...

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July 23, 2018

The danger of the 24/7 Insurance Revolution

Before digital, insurance was personal. The sales mantra that ‘people buy from people’ was widely held to be true. As well as High Street offices, there was an army of financial advisers from a multitude of companies, such as The...

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June 21, 2018

Leading by insight

Leading by insight should deliver insurance solutions aligned with what customers actually want. Today’s explosion of data gives us unprecedented knowledge of both our customers and the insurance market. This data focus can lead to new insights around how to...

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May 30, 2018

Cutting the wrong corners

Cutting the wrong corners can have a devastating effect, as demonstrated earlier this month by what happened at the TSB. Brand reputation can be destroyed overnight by the power of the media. One BBC news headline dubbed the recent problems...

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