Tag Archive: insurance

November 14, 2018

Insurance system transformation? Don’t forget your data

The challenges of an insurance system transformation are rarely underestimated, but one area often slips under the radar. A headline grabbed my attention last month “SJP re-platforming to shut out clients for 10 days”. The article explained that the advice...

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September 27, 2018

Can personal data really transform insurance?

Personal data is arguably the most valuable asset of any Insurer. Collecting, analysing and gaining insight from the frighteningly huge amounts of available personal data has long been feted as the route to real disruption in the insurance market. There...

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August 15, 2018

The insurance business model needs fixing

The traditional Insurance business model is cracking and is forcing the re-invention of insurance. Headlines such as “Why the insurance market is ripe for disruption” and “Digital disruption in Insurance” hint of a new breed of Insurers. The Aviva Chief...

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July 23, 2018

The danger of the 24/7 Insurance Revolution

Before digital, insurance was personal. The sales mantra that ‘people buy from people’ was widely held to be true. As well as High Street offices, there was an army of financial advisers from a multitude of companies, such as The...

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January 26, 2018

AI, an insurance revolution – fact or fiction?

Artificial intelligence (AI) could revolutionise the insurance industry. 2018 has started with a multitude of similar eye-catching headlines, so I thought it was time to wade in with our thoughts. Is this statement fact or fiction? Why the hype? Let’s...

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October 26, 2017

What does the future hold for commercial insurance?

With the rise of digitally distributed insurance and increased commoditisation, what does the future hold for traditional commercial insurance? Whilst there have been huge advances in online distribution for personal lines, commercial insurance has been relatively untouched by digital innovation....

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May 17, 2017

Seeing through the eyes of the customer

We should all try viewing our services through the eyes of the customer. This was bought forcibly home to me during a recent visit to my bank. In response to my query, I was directed towards a telephone on the...

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March 14, 2017

InsurTech, ignore it at your peril!

InsurTech is now such a ubiquitous term that it is difficult to ignore. But then it should not be ignored! No one should ignore an industry that has seen global investment rise by 1900 percent since 2011! ($131 million in...

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October 26, 2016

A joined up insurance strategy

Are we near to seeing a really joined up insurance strategy? There is much talk around the need for customers to be at the core of business strategy. But how much of it is just that, talk? AXA shows a...

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