A few things people have said about us
1. What you were looking for in a new platform?
We needed to replace our operating system due to the retirement of the previous vendor. We wanted a fully-functional back office with document repository facilities, but with an underwriting front-end that we didn’t have before so we could offer self-service quote and buy facilities to our brokers.
We reviewed the market, speaking to numerous peers and former colleagues before landing on a shortlist of four suppliers, each of whom provided the functionality we required.
2. What made you choose Total Systems and bluescape?
Each of the four systems had its pluses and minuses but bluescape was slightly smoother and, we thought, more adaptable for our needs as they were anticipated to change.
More so, we liked the people and the way they were prepared to demonstrate specific bespoke elements to us as part of the sales process, rather than relying on screen shots and ‘test systems’.
3. What has the experience been like?
Total has provided a first class team from top to bottom who have helped us to deliver many of our requirements more effectively and quickly. Initially, bluescape was no slouch but they have helped us to comply with the ever-changing field of regulatory and reporting requirements while still delivering the lovely smooth user journey that attracted us in the first place. We enter the final phase of the current project eager to see how we can automate more processes in the future to free up yet more underwriter time for the complex decisions thrown up by a hardening market.John Cross BSc (Hons) ACII, Managing Director, Glemham Underwriting Limited
When we were looking for a partner to help us develop a game-changing approach to the way income protection is presented to consumers, we needed a company that not only offered the next generation technology, but also could deliver real innovation. Total Systems have exceeded our expectations. It is always a pleasure to work with developers and technical teams who have good insurance knowledge and share our passion for customer delight.
I am writing to express my thanks for the excellent work you and the Total Systems team have done over the last few years to support GID and help us maintain high standards of service. We chose Total Systems because we had confidence that your technology would help us deliver an exceptional experience for our clients. By developing two direct to consumer digital portals, Total Systems have given us a new and exciting way to distribute our products. Your service has been first class and you have brought invaluable experience to our businessMike Gaffney, Managing Director, General Insurance Distribution Ltd
After an extensive search we chose Total Systems because we know their software is designed for growth and we have exciting plans for the future. We appreciate their flexible and innovative approach because we really want to deliver something new and exciting. We are bringing a completely fresh approach to Financial Services in the African region and take comfort that we are working with a team with extensive experience in insurance solutions. Finally, we believe the partnership with Total Systems is the best thing that could have happened to our business as we not only have great confidence in their technology but also benefit from their ideas and new solutions that mean zimselector.com will deliver a best in class on-line service for Africa.Luke Ngwerume CEO of ZimSelector.com
When the team behind ZimSelector.com were planning the first on-line Financial Services Mall for Zimbabweans at home and abroad, they needed a technology partner. They were seeking a partner that was not only able to help define the best approach and implement requirements quickly and efficiently, but also able to apply on-line quote and apply functionality never before delivered to the African Continent.
The result of the collaboration is a vibrant and evolving site which will be leading the way for Financial Services in Zimbabwe: www.zimselector.com.
Great job by your guys - can't praise them enough!IT Project Manager, Zurich Insurance plc