April 25, 2017

Insurance technology – simplify the complex

Insurance technology is increasingly at the forefront of growth. As companies grow, they diversify. They might go through several rounds of mergers and acquisitions. Typically, these changes mean that a growing company’s technology infrastructure becomes more complex and increasingly difficult...

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March 14, 2017

InsurTech, ignore it at your peril!

InsurTech is now such a ubiquitous term that it is difficult to ignore. But then it should not be ignored! No one should ignore an industry that has seen global investment rise by 1900 percent since 2011! ($131 million in...

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November 10, 2016

Fraud and Cybercrime hit the headlines again.

Fraud and cybercrime are once again under the spotlight, with Tesco Bank’s chief executive blaming “a systematic, sophisticated attack” for the money taken from 20,000 current accounts. The sobering fact is that these sorts of things do not just happen...

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October 26, 2016

A joined up insurance strategy

Are we near to seeing a really joined up insurance strategy? There is much talk around the need for customers to be at the core of business strategy. But how much of it is just that, talk? AXA shows a...

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September 7, 2016

How can you be more customer-centric?

A lot of businesses claim to be customer-centric. Most, when pressed, will talk customer-centric at you. But do they really have the framework and the desire to understand their customers? Are they able to put that knowledge to good use?...

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August 24, 2016

Old Technologies – It is OK to plug the gaps

Last time I spoke about lost opportunities and the fact that too often new technology is used to duplicate products and processes that already exist. But this time I’d like to explore the idea that old doesn’t always mean past...

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August 1, 2016

New Technologies – Same Old Systems

I’m wondering about the opportunities that get left on the table when new technologies are adopted. Do you have a PC at home? A tablet? A smartphone? Do you find yourself buying the latest new thing just because it is...

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May 16, 2016

Is your business ready to adapt?

Could this be the fundamental question for every business leader today: do you have a business that is ready to adapt? We imagine that most organisations would answer yes. But then we wondered what would be their level of confidence...

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