October 26, 2017

What does the future hold for commercial insurance?

With the rise of digitally distributed insurance and increased commoditisation, what does the future hold for traditional commercial insurance? Whilst there have been huge advances in online distribution for personal lines, commercial insurance has been relatively untouched by digital innovation....

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September 27, 2017

Insurance needs the right technology to survive

The right technology is never far from insurance headlines. Indeed, this recent headline caught my attention. “Adapt to survive an uncertain future, warns insurtech start-up founder” The thrust of the article was that Insurers are being held back by legacy...

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May 17, 2017

Seeing through the eyes of the customer

We should all try viewing our services through the eyes of the customer. This was bought forcibly home to me during a recent visit to my bank. In response to my query, I was directed towards a telephone on the...

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April 25, 2017

Insurance technology – simplify the complex

Insurance technology is increasingly at the forefront of growth. As companies grow, they diversify. They might go through several rounds of mergers and acquisitions. Typically, these changes mean that a growing company’s technology infrastructure becomes more complex and increasingly difficult...

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March 14, 2017

InsurTech, ignore it at your peril!

InsurTech is now such a ubiquitous term that it is difficult to ignore. But then it should not be ignored! No one should ignore an industry that has seen global investment rise by 1900 percent since 2011! ($131 million in...

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November 10, 2016

Fraud and Cybercrime hit the headlines again.

Fraud and cybercrime are once again under the spotlight, with Tesco Bank’s chief executive blaming “a systematic, sophisticated attack” for the money taken from 20,000 current accounts. The sobering fact is that these sorts of things do not just happen...

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October 26, 2016

A joined up insurance strategy

Are we near to seeing a really joined up insurance strategy? There is much talk around the need for customers to be at the core of business strategy. But how much of it is just that, talk? AXA shows a...

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September 7, 2016

How can you be more customer-centric?

A lot of businesses claim to be customer-centric. Most, when pressed, will talk customer-centric at you. But do they really have the framework and the desire to understand their customers? Are they able to put that knowledge to good use?...

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