June 21, 2018

Leading by insight

Leading by insight should deliver insurance solutions aligned with what customers actually want. Today’s explosion of data gives us unprecedented knowledge of both our customers and the insurance market. This data focus can lead to new insights around how to...

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May 30, 2018

Cutting the wrong corners

Cutting the wrong corners can have a devastating effect, as demonstrated earlier this month by what happened at the TSB. Brand reputation can be destroyed overnight by the power of the media. One BBC news headline dubbed the recent problems...

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March 21, 2018

Blockchain – not just for the techies

Many of us have side-stepped the subject of Blockchain, leaving it for the techies. This may be slowly changing. In a speech at the beginning of the month, Bank of England governor Mark Carney talked about virtual currencies. While doing...

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February 21, 2018

Build or Buy?

Should a technology solution be custom built or externally sourced with a commercial, off-the-shelf option? This is a fundamental question across every business, but is currently especially pertinent for the insurance industry, given the focus on new providers of insurtech....

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January 26, 2018

AI, an insurance revolution – fact or fiction?

Artificial intelligence (AI) could revolutionise the insurance industry. 2018 has started with a multitude of similar eye-catching headlines, so I thought it was time to wade in with our thoughts. Is this statement fact or fiction? Why the hype? Let’s...

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November 29, 2017

Emerging technologies – risk and opportunity

The potential of new technologies is hard to deny. They enable organisations to challenge previous assumptions and to pose new questions. Innovators use them to test and learn, or to find new ways of creating value for companies and customers...

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October 26, 2017

What does the future hold for commercial insurance?

With the rise of digitally distributed insurance and increased commoditisation, what does the future hold for traditional commercial insurance? Whilst there have been huge advances in online distribution for personal lines, commercial insurance has been relatively untouched by digital innovation....

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September 27, 2017

Insurance needs the right technology to survive

The right technology is never far from insurance headlines. Indeed, this recent headline caught my attention. “Adapt to survive an uncertain future, warns insurtech start-up founder” The thrust of the article was that Insurers are being held back by legacy...

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May 17, 2017

Seeing through the eyes of the customer

We should all try viewing our services through the eyes of the customer. This was bought forcibly home to me during a recent visit to my bank. In response to my query, I was directed towards a telephone on the...

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