November 28, 2019

Insurance claims transformation

Insurance claims transformation is arguably overdue.  As long ago as 2016 we threw the spotlight on the claims process with a couple of blogs, What can you claim about your claims systems?  followed by No, seriously, what can you claim...

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November 12, 2019

Subscription based insurance

Subscription based insurance could be the model of the future. There is unmistakable proof that customers embrace monthly subscription models. Look no further than the phenomenal success of Amazon or Netflix. Traditionally though, insurers have approached the digital age by...

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October 16, 2019

Insurance Innovation

Insurance innovation is a great sound-bite, but it appears to be easier to talk about than deliver. This recent headline summed up the current state of play for me, The whole system is rigged against innovation.  The article from Innovation...

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September 24, 2019

Innovative insurance ideas transformed into reality

Transforming innovative insurance ideas into a reality is the only way for the insurance market to move forward. Unfortunately, too much of the insurance press coverage is focused on potential rather than reality. We read multiple headlines such as ‘Five...

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August 28, 2019

Insurance should help reduce stress

Insurance should help reduce stress, shouldn’t it? In reality much of what the industry does may have the opposite effect. It is no secret that the insurance market struggles with gaining trust from customers. Indeed, a survey of nearly 50,000...

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July 16, 2019

Future of work for the insurance industry

The future of work for the insurance industry should be top of our agenda. But is it? In their blog Take action now to plan for the future of work,  the American market research company Forrester argue that “To drive...

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June 18, 2019

Revolution or evolution for the insurance market?

Revolution or evolution for the insurance market? This question sparks up an active and interesting debate in the industry at present. Those in favour of revolution point to exciting new technologies and the ever growing insurtech developments. In the article ...

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May 29, 2019

Effective communication in the insurance market

Effective communication is essential in the insurance market. Not only does it help build strong relationships, it also ensures customer fully understand both the products and the process. Yet only a handful of insurance distributors take the opportunity to stand...

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April 25, 2019

How can we increase access to insurance?

Access to insurance is important Access to insurance is access to security and consequently should be available to as many people as possible At the moment however, insurance is not inclusive. This means that the challenge for the insurance industry...

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March 20, 2019

Insurance should be about value and service

Value and service should be the main focus when buying insurance, but too often it is price. The Financial Market has driven consumers down the price comparison route. In reality we should be marketing the importance of value comparison and...

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