June 23, 2021

The challenge of insurance ‘small print’

Lengthy policy terms and conditions, often referred to as the ‘small print,’ contain details of specific restrictions and limitations of a contract. If a customer takes out an insurance policy without fully understanding these terms, it could be a recipe...

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May 18, 2021

Insurance and Trust

Insurance and trust should go together like a horse and carriage. Unfortunately the current reality is somewhat different. We recently shared our thoughts on trust in the insurance market with Modern Insurance Magazine. In our blog How do we make...

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April 12, 2021

The value of insurance data

The value of insurance data is probably proved by the fact it is often described as ‘the new gold’. However, I was struck by the truth in the title of a recent article, Data needs to be imbued with meaning...

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March 10, 2021

Insurers must evolve to compete

Insurers must evolve to compete sounds such a common-sense statement. But then it is a statement that applies across every industry and often goes unheeded. The retail market is full of examples of well-loved brands that failed to evolve. Names...

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February 16, 2021

Data and insurance

Data and insurance should go together seamlessly. The news that The European Insurance and Occupational Pension Authority (EIOPA) are to consult on open insurance places data firmly in the spotlight. The European watchdog recognises that the insurance sector has already started...

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January 19, 2021

Insurance product simplification – the debate

This recent headline from The Insurer grabbed my attention. It read, Lloyd’s Carnegie Brown: Product simplification and labelling critical to avoid repeat of BI disputes.  The article features a fascinating interview with the Lloyd’s chairman covering a variety of key...

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December 22, 2020

Insurance retrospective from a Directors perspective

Hopefully this insurance retrospective will highlight some real positives as well as the the challenges of this current year. It also ends with an optimistic nod to next year. Undoubtedly 2020 has been a year we all want to forget....

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November 11, 2020

Insurance Market Strategy

Getting the right insurance market strategy for the current global challenges must be keeping industry leaders awake at night. Long before the unprecedented problems caused by the pandemic, the insurance industry was already facing profound change. Then came COVID-19. Challenges...

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October 12, 2020

Travel Insurance

Travel Insurance has been the focus of much attention since the start of the pandemic. Travel restrictions have been widespread from the outset, resulting in many questions for the travel insurance industry. The situation has remained fluid, with rules and...

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September 30, 2020

Insurance market headlines

Two main stories dominated the insurance market headlines in September, Firstly, the judgement of the Business Interruption test case. Secondly, the Financial Conduct Authority (FCA) ruling on home and motor insurance pricing. Alongside these news items were multiple reports of...

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