November 27, 2023 Our homes are getting “smarter”. We have Ring Doorbells recording the front of our homes, Amazon Alexa controlling our lighting and even fridges that remind us to buy milk. The integration of smart home technology isn’t just changing the way...
Read More November 27, 2023 According to Statista, in 2023, approximately 4.42 million employees in the UK have employment contracts which allow for flexible working practices. In addition, a recent survey from the Office of National Statistics showed that around 56% of workers work from...
Read More November 8, 2023 According to EY, 87% of insurance customers say that the effectiveness of claims processing influences their decision to remain with their insurer. In a sector as competitive as car insurance, where policyholders are likely to shop around at every renewal...
Read More November 7, 2023 As the cost-of-living crisis in the UK continues to bite, insurance fraud claims are rising. Data collected by the City of London Police’s Insurance Fraud Enforcement Department (IFED) reported a surge of 61% in reported fraud cases between March 2022...
Read More October 12, 2023 In the rapidly evolving insurance landscape, where policyholders’ expectations constantly evolve, continuous feedback is critical for success. For insurance companies, brokers, and Managing General Agents (MGAs), feedback isn’t merely a box to be ticked; it’s a navigational tool. It offers...
Read More October 12, 2023 As the insurance industry undergoes transformative changes, the expectations and needs of policyholders are evolving in tandem. Advances in technology, shifts in consumer behaviour, and regulatory changes are all contributing to a new landscape—one where the consumer experience is paramount....
Read More October 12, 2023 Customer retention is a top priority for any business, and the insurance industry is no exception. With an increasingly competitive market, insurance providers must leverage every tool at their disposal to keep B2B clients engaged. Customer churn is reasonably low...
Read More July 12, 2023 As the insurance sector is continuously reshaped by technology, we at Total Systems have always aspired to be more than just participants. We’ve sought to be pioneers, consistently pushing the boundaries of innovation and setting new benchmarks in the industry....
Read More June 27, 2023 As consumers demand more online options, digital transformation permeates every sector, including insurance. In an era defined by heightened customer expectations and constant connectivity, the traditional insurance model is being turned on its head. Today’s tech-savvy consumers yearn for convenience,...
Read More June 27, 2023 Recent research from GlobalData shows that inflation is the top challenge for insurance companies this year across the globe. Insurers are expected to feel pressure from inflation in terms of their operational costs, and as consumers start to feel the...
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