November 14, 2018

Insurance system upgrade? Don’t forget your data

The challenges of system migration are rarely underestimated, but one area often slips under the radar. A headline grabbed my attention last month “SJP re-platforming to shut out clients for 10 days”. The article explained that the advice network St...

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September 27, 2018

Can personal data really transform insurance?

Personal data is arguably the most valuable asset of any Insurer. Collecting, analysing and gaining insight from the frighteningly huge amounts of available personal data has long been feted as the route to real disruption in the insurance market. There...

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August 15, 2018

The re-invention of Insurance

The traditional Insurance business model is cracking and is forcing the re-invention of insurance. Headlines such as “Why the insurance market is ripe for disruption” and “Digital disruption in Insurance” hint of a new breed of Insurers. The Aviva Chief...

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July 23, 2018

The danger of the 24/7 Insurance Revolution

Before digital, insurance was personal. The sales mantra that ‘people buy from people’ was widely held to be true. As well as High Street offices, there was an army of financial advisers from a multitude of companies, such as The...

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June 22, 2018

Running to stand still

Recently, I had proof that development backlogs stifle innovation. I overheard someone say “Yes, I’d love to try that… but my hands are tied… Honestly, we’re just running to stand still at the moment.” Obviously no time to try anything...

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June 21, 2018

Leading by insight

Leading by insight should deliver insurance solutions aligned with what customers actually want. Today’s explosion of data gives us unprecedented knowledge of both our customers and the insurance market. This data focus can lead to new insights around how to...

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May 30, 2018

Cutting the wrong corners

Cutting the wrong corners can have a devastating effect, as demonstrated earlier this month by what happened at the TSB. Brand reputation can be destroyed overnight by the power of the media. One BBC news headline dubbed the recent problems...

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March 21, 2018

Blockchain – not just for the techies

Many of us have side-stepped the subject of Blockchain, leaving it for the techies. This may be slowly changing. In a speech at the beginning of the month, Bank of England governor Mark Carney talked about virtual currencies. While doing...

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February 21, 2018

Build or Buy?

Should a technology solution be custom built or externally sourced with a commercial, off-the-shelf option? This is a fundamental question across every business, but is currently especially pertinent for the insurance industry, given the focus on new providers of insurtech....

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January 26, 2018

AI, an insurance revolution – fact or fiction?

Artificial intelligence (AI) could revolutionise the insurance industry. 2018 has started with a multitude of similar eye-catching headlines, so I thought it was time to wade in with our thoughts. Is this statement fact or fiction? Why the hype? Let’s...

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