Ultima for Warranty

Warranty plans are without question an extremely profitable product for any insurer or retailer. Typically, retailers have outsourced the majority of their warranty policy management to insurers and Third Party Administrators, taking a much smaller percentage of profits than those retailers who have elected to bring the plans in-house.

High-volume, low-cost insurance such as warranty requires a demonstrably robust and scalable software solution. Total Systems has an outstanding track record of supporting over 35 million warranty plans on its Ultima warranty system, and has one of the UK's largest electrical retailers as a long-standing customer. With interfaces to all the required elements of the supply chain, including multiple repairers, BACS, banks and numerous other external resources, Totals Systems' integration experience is exemplary.

The Ultima Warranty Solution has a generic design that facilitates the processing of all types of warranty policy and claims from one core platform. Client Information and Policy Management functionality within the systems allows the creation of specific Warranty solutions using 'plug and play' processing to add specific product information and new product lines, including mobile phones, furniture, electrical goods and white goods, in fact the complete range of consumer goods in addition to motor cars, motorcycles and caravans.

Ultima Warranty has been designed for use in call centres as well as in a batch processing mode and incorporates functionality that is tried and tested within even the most demanding of operational environments. Through the long term relationships that we have established with our customers we have developed Ultima Warranty into one of the most functionally rich systems available in the market today and consider ourselves to be market leaders in providing Warranty Administration systems particularly within call centre environments.