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Latest Blogs from a Technology Perspective

Does AI deserve the headlines?

15th August 2017

According to Mazdak Rezvani, the CEO of Chatkit, it does.

Most tech giants are investing heavily in both applications and research, hoping to stay ahead of the curve of what many believe to be an inevitable AI-led paradigm shift.

Undeniably, there has rarely been more excitement generated by a technology than the current buzz around artificial intelligence (AI).

Click to read more of: Does AI deserve the headlines?

Seeing through the eyes of the customer

17th May 2017

A recent visit to my bank for some information caused me to ponder the motivation behind business transformation. In response to my query, I was directed towards a telephone on the wall and asked to “call our Head Office team who will be able to help you”.

Click to read more of: Seeing through the eyes of the customer

Insurance technology – simplify the complex

25th April 2017

As companies grow, they diversify. They might go through several rounds of mergers and acquisitions. Typically, these changes mean that a growing company's technology infrastructure becomes more complex and increasingly difficult to manage. Sooner or later, a consolidation of the company's IT systems becomes essential for efficiency, improved customer service, and cost-effective management.

Click to read more of: Insurance technology – simplify the complex

InsurTech, ignore it at your peril!

14th March 2017

InsurTech is now such a ubiquitous term that it is difficult to ignore. But then it should not be ignored! No one should ignore an industry that has seen global investment rise by 1900 percent since 2011! ($131 million in 2011 to $2.6 billion in 2016) and the InsurTech segment is pegged for yet more significant growth in the coming years.

Click to read more of: InsurTech, ignore it at your peril!

It’s Crystal-Ball Gazing Time Again

20th December 2016

In what has now become a Total Systems annual tradition, we have turned to the noble art of divination to see whether we can establish what the coming year might bring for the insurance industry.

Click to read more off: It’s Crystal-Ball Gazing Time Again

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Latest Blogs

2017

August

Does AI deserve the headlines?

May

Seeing through the eyes of the customer

April

Insurance technology – simplify the complex

March

InsurTech, ignore it at your peril!

2016

December

It’s Crystal-Ball Gazing Time Again

November

How ready are you to combat fraud?

October

Actions speak louder than words

September

Efficiency, agility, and profitability

How can you be more customer-centric?

August

Old Technologies - It is OK to plug the gaps

New Technologies - Same Old Systems

June

Running to stand still

May

Is your business ready to adapt?

March

No, seriously, what can you claim about your claim systems?

What can you claim about your claim systems?

February

It's people that have the ideas

January

Separating the Movers from the Shakers in 2016

2015

November

The challenge to be different – it’s all about the people

September

Security, Simplicity and Speed - the future of Financial Services

July

The New Breed of Quote and Rating Modules

June

INSURANCE INNOVATION SUMMIT 2015 - Hosted by Ingenin Ltd

April

Speed and Personalisation – aspiration or reality?

March

Team spirit is an illusion glimpsed in the aftermath of victory... or is it?

January

David or Goliath?

2014

December

What's your New Year resolution? Here are three of ours

November

2014 Insurance Technology Event - Championing Innovation - Hosted by Post Events

The maverick in the ranks - how do we deal with the talented non-conformist?

September

Are you Responsible, Chilled, Sociable, or Happy?

August

A Customer for Life

July

Being different

June

Cloud computing – a huge opportunity for the Insurance Industry

May

Past failure is a threat to future success

April

It isn’t broken yet - is change too risky?

March

Today’s word is ENABLE

What is Value for Money?

February

How to make vision a reality – it’s not that difficult

The Challenge IS the Opportunity

January

Instil a culture of innovation and creativity

Three steps to success in 2014

2013

December

What customers want from the Life Insurance industry

Themes from Insurance Strategy Insights event

November

The need for competition

Insight must lead to action

What is disruptive technology?

October

Closing the insurance delivery gap

September

Reliability much more important than price

August

Where has all the creativity and innovation gone?

Is there too much fear in business?

July

"Simplicity" is not as simple as it looks

Time for Innovation

Standing out from the crowd

June

Insurers need to innovate and excite - or die

May

The danger of business inertia

April

The BIG Decisions

The work/life balance

Coping with exploding data

March

Trust and loyalty go hand in hand

February

Bold and brave

January

To stand still is to go backwards

2012

December

The year ahead in Financial Services

Love it or hate it, you can't ignore the influence of Twitter

When is it better to 'start again'?

November

Differentiation is the key

October

Solvency ll - may be delayed but certainly won't go away!

Better by the bundle?

Insurance and the net

Personalised technology

September

USA leads the way

August

Technology gold medals

New is not always better

Stand still and get left behind!

July

Social media blamed for poor data flow

Banks will abandon 50 per cent of branches in 8 years